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Q&A

Guess who doesn’t have health insurance in America?

No, it’s just not the unemployed! Surprisingly, the majority of those without health insurance are hard-working men and women who either are self-employed, work for a small business or a large corporation that can’t afford to provide health insurance coverage to its employees or the worker cannot afford the high premiums to cover their families. The statistics tell the story of the more than 45 million Americans without health insurance, 80% are from working families, and they earn too much to qualify for Medicaid, but not enough to afford health insurance for their families.  CHI is the only health care organization providing comprehensive primary and behavioral health care services to the uninsured and underinsured population of South Miami-Dade County. CHI is part of a national network of Community Health Centers that provide quality primary health and behavioral health care to residents in their communities

How are charges determined at CHI?

For those without health insurance, charges are based on your particular financial situation, documentation of family size and income. For those with insurance, patients are required to pay a deductible and/or co-payment.  Just as in any doctor’s office.

What information is required to access services within the  CHI system?

Proof of identification, address and income for you and your family for sliding fee classification if uninsured. If insured, please bring your insurance card..

How can CHI afford to offer quality health care at reduced rates?

CHI receives a portion of its funding from federal, state and county governments specifically to provide services at these reduced fees to people who need them.  These funding agencies include the Florida Department of Health; Florida Department of Children and Families; HRSA, Bureau of Primary Health Care; and the Public Health Trust of Miami-Dade County, Florida.

Who uses CHI?

Everyone is welcome to utilize our services, including those with insurance. Approximately 74% of our users are uninsured, but increasingly CHI’s services are being utilized by workers and families who are underinsured.

Is the quality of health care good at CHI?

Yes. CHI offers exceptional quality health care to all of its patients. In addition, CHI doctors are board-certified, or board eligible. Also, CHI’s services are highly rated and  CHI is accredited by the Joint Commission (JC), the same organization that accredits hospitals.

How many locations does CHI have?

Today, CHI is one of the largest community health care systems in the United States, providing comprehensive integrated primary and behavioral health care. CHI operates seven 11 state-of-art health centers, 31 school-based health centers and several outreach programs throughout South Florida.

What geographic area is served?

CHI proudly provides primary health care services as far north as Kendall Drive, and as far south to Key West and for behavioral health care services as far north as Miller Drive.

Can I get a ride to my appointment?

CHI provides free transportation to 9 of our health centers. The two exceptions are Marathon and Tavernier. Transportation can be arranged by calling 305-252-4820 forty eight hours prior to your appointment time.      

Will you deliver medications to my home?

Medications are delivered free of charge right to your front door. When you submit your prescription to the pharmacy, please request this delivery and they will arrange it for you.    

    

What are CHI’s pharmacy hours?

Doris Ison – 8:30am-10:00pm

10300 SW 216 St. Miami, FL 33030

305-254-7166

Naranja – Mon.-10:00am-3:00pm; Tues.-Fri – 8:30am-6:00pm; Sat. 8:30am-12:30pm

13805 SW 264 St. Naranja, FL

305-258-5033

Martin Luther King Clinica Campesina – 9:00am – 5:00pm

810 W. Mowry Drive Homestead, FL 33030

305-246-1666

Marathon – Tues. & Thur. 8:30am – 7:00pm; Wed. & Fri. – 8:30am – 5:00pm; Sat. 10:00am – 2:00pm | Closed Sun. & Mon.

2855 Overseas Hwy. MM 48.5 Marathon, FL 33050

305-743-8471

    

Does CHI have urgent care?

CHI has 2 urgent health care centers. The locations and hours are:

Doris Ison – Seven days a week from 3:00pm-10:00pm

10300 SW 216 St. Miami, FL 33190

305-252-4880

Martin Luther King Clinica Campesina –3:00pm 10:00pm Mon.-Sat.

810 W. Mowry Homestead, FL 33030

305-242-6005

    

What quality of care does CHI offer?

CHI offers exceptional quality health care to all of its patients. In addition, CHI doctors are board-certified, or board eligible. Also, CHI’s services are highly rated and CHI is accredited by the Joint Commission (JC), the same organization that accredits hospitals. CHI’s motto “patient care comes first” is more than just a motto. At CHI it is a way of life.       

What Insurance Plans Does CHI Accept?

CHI accepts most commercial insurances along with Medicare, Medicaid, Healthy Kids, Affordable Care Act and many others. To inquire about these plans contact 305-252-4820.

What form of payment does CHI take?

CHI accepts the following forms of payment: cash, checks, Master Card, VISA, AMEX, Discover, debit cards, money orders and traveler’s checks.

 

How many locations does CHI have?

CHI is one of the largest community health care systems in the United States, providing comprehensive integrated primary and behavioral health care. CHI operates eleven state-of-art health centers, 31 school-based health centers and several outreach programs throughout South Florida and the Keys.

What geographic area is served?

CHI has eleven conveniently located health centers to provide primary health care services. These centers span from as far north as Coconut Grove to as far south as Marathon and Tavernier in the Florida Keys.

Who do I contact if I want to make a comment, compliment or express a concern about CHI?

Every effort is made to rectify a problem or concern in an expeditious manner. We have the utmost concern for your satisfaction. It is our first priority. A patient advocate is available to address your compliments, comments or concerns by calling (305) 253-5100 ext. 4977.

Do you have a Medication Assistance program to help fund medications?

CHI’s has a Medication Assistance Program at 3 locations. One of the three following centers is available to assist you with reduced rates:

Doris Ison 305-254-2009

Martin Luther King Clinica Campesina 305-242-6055

West Perrine 305-234-7676 ext. 3007

Who uses CHI?

Everyone is welcome to utilize CHI’s services. CHI has a growing number of insured patients from every economic background and geographic location. More and more people, whether insured, uninsured or underinsured, are coming to CHI for high quality health care. The one-stop shopping model at CHI allows you to see your primary care physician, dentist, get labs tests and x-rays taken all in the same day under the same roof. You can even enjoy a meal in the cafeteria while having your prescriptions filled. For those who are insured most plans are accepted. For those not insured, fees are based on a sliding scale. At CHI, generations of families still trust the same excellent care as the generations before them.

Can CHI help me enroll in a health insurance plan?

Outreach Specialists are available at all CHI locations to assist with enrollment in Medicaid and the Affordable Act Health Care Marketplace. To make an appointment to enroll, call 305-252-4820.

What information is required to access services within the CHI system?

If uninsured, to qualify for a sliding fee classification you must provide your address, family income and proof of identification. If insured, please bring your insurance card.  Most insurances are accepted.  

How can CHI afford to offer quality health care at reduced rates?

CHI receives a portion of its funding from federal, state and county governments specifically to provide services at these reduced fees to people who need them.  These funding agencies include the Florida Department of Health; Florida Department of Children and Families; HRSA, Bureau of Primary Health Care; and the Public Health Trust of Miami-Dade County, Florida.

Make An Appointment with Community Health of South Florida Inc.

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