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Q&A

Guess who doesn’t have health insurance in America?

No, it’s just not the unemployed! Surprisingly, the majority of those without health insurance are hard-working men and women who either are self-employed, work for a small business or a large corporation that can’t afford to provide health insurance coverage to its employees or the worker cannot afford the high premiums to cover their families. The statistics tell the story of the more than 45 million Americans without health insurance, 80% are from working families, and they earn too much to qualify for Medicaid, but not enough to afford health insurance for their families.  CHI is the only health care organization providing comprehensive primary and behavioral health care services to the uninsured and underinsured population of South Miami-Dade County. CHI is part of a national network of Community Health Centers that provide quality primary health and behavioral health care to residents in their communities

How are charges determined at CHI?

For those without health insurance, charges are based on your particular financial situation, documentation of family size and income. For those with insurance, patients are required to pay a deductible and/or co-payment.  Just as in any doctor’s office.

What information is required to access services within the  CHI system?

Proof of identification, address and income for you and your family for sliding fee classification if uninsured. If insured, please bring your insurance card..

How can CHI afford to offer quality health care at reduced rates?

CHI receives a portion of its funding from federal, state and county governments specifically to provide services at these reduced fees to people who need them.  These funding agencies include the Florida Department of Health; Florida Department of Children and Families; HRSA, Bureau of Primary Health Care; and the Public Health Trust of Miami-Dade County, Florida.

Who uses CHI?

Everyone is welcome to utilize our services, including those with insurance. Approximately 74% of our users are uninsured, but increasingly CHI’s services are being utilized by workers and families who are underinsured.

Is the quality of health care good at CHI?

Yes. CHI offers exceptional quality health care to all of its patients. In addition, CHI doctors are board-certified, or board eligible. Also, CHI’s services are highly rated and  CHI is accredited by the Joint Commission (JC), the same organization that accredits hospitals.

How many locations does CHI have?

Today, CHI is one of the largest community health care systems in the United States, providing comprehensive integrated primary and behavioral health care. CHI operates seven 11 state-of-art health centers, 31 school-based health centers and several outreach programs throughout South Florida.

What geographic area is served?

CHI proudly provides primary health care services as far north as Kendall Drive, and as far south to Key West and for behavioral health care services as far north as Miller Drive.

Can I get a ride to my appointment?

CHI provides free transportation to 9 of our health centers. The two exceptions are Marathon and Tavernier. Transportation can be arranged by calling 305-252-4820 forty eight hours prior to your appointment time.      

Will you deliver medications to my home?

Medications are delivered free of charge right to your front door. When you submit your prescription to the pharmacy, please request this delivery and they will arrange it for you.    

    

What are CHI’s pharmacy hours?

Doris Ison – 8:30am-10:00pm

10300 SW 216 St. Miami, FL 33030

305-254-7166

Naranja – Mon.-10:00am-3:00pm; Tues.-Fri – 8:30am-6:00pm; Sat. 8:30am-12:30pm

13805 SW 264 St. Naranja, FL

305-258-5033

Martin Luther King Clinica Campesina – 9:00am – 5:00pm

810 W. Mowry Drive Homestead, FL 33030

305-246-1666

Marathon – Tues. & Thur. 8:30am – 7:00pm; Wed. & Fri. – 8:30am – 5:00pm; Sat. 10:00am – 2:00pm | Closed Sun. & Mon.

2855 Overseas Hwy. MM 48.5 Marathon, FL 33050

305-743-8471

    

Does CHI have urgent care?

CHI has 2 urgent health care centers. The locations and hours are:

Doris Ison – Seven days a week from 3:00pm-10:00pm

10300 SW 216 St. Miami, FL 33190

305-252-4880

Martin Luther King Clinica Campesina –3:00pm 10:00pm Mon.-Sat.

810 W. Mowry Homestead, FL 33030

305-242-6005

    

What quality of care does CHI offer?

CHI offers exceptional quality health care to all of its patients. In addition, CHI doctors are board-certified, or board eligible. Also, CHI’s services are highly rated and CHI is accredited by the Joint Commission (JC), the same organization that accredits hospitals. CHI’s motto “patient care comes first” is more than just a motto. At CHI it is a way of life.       

What Insurance Plans Does CHI Accept?

CHI accepts most commercial insurances along with Medicare, Medicaid, Healthy Kids, Affordable Care Act and many others. To inquire about these plans contact 305-252-4820.

What form of payment does CHI take?

CHI accepts the following forms of payment: cash, checks, Master Card, VISA, AMEX, Discover, debit cards, money orders and traveler’s checks.

 

How many locations does CHI have?

CHI is one of the largest community health care systems in the United States, providing comprehensive integrated primary and behavioral health care. CHI operates eleven state-of-art health centers, 31 school-based health centers and several outreach programs throughout South Florida and the Keys.

What geographic area is served?

CHI has eleven conveniently located health centers to provide primary health care services. These centers span from as far north as Coconut Grove to as far south as Marathon and Tavernier in the Florida Keys.

Who do I contact if I want to make a comment, compliment or express a concern about CHI?

Every effort is made to rectify a problem or concern in an expeditious manner. We have the utmost concern for your satisfaction. It is our first priority. A patient advocate is available to address your compliments, comments or concerns by calling (305) 253-5100 ext. 4977.

Do you have a Medication Assistance program to help fund medications?

CHI’s has a Medication Assistance Program at 3 locations. One of the three following centers is available to assist you with reduced rates:

Doris Ison 305-254-2009

Martin Luther King Clinica Campesina 305-242-6055

West Perrine 305-234-7676 ext. 3007

Who uses CHI?

Everyone is welcome to utilize CHI’s services. CHI has a growing number of insured patients from every economic background and geographic location. More and more people, whether insured, uninsured or underinsured, are coming to CHI for high quality health care. The one-stop shopping model at CHI allows you to see your primary care physician, dentist, get labs tests and x-rays taken all in the same day under the same roof. You can even enjoy a meal in the cafeteria while having your prescriptions filled. For those who are insured most plans are accepted. For those not insured, fees are based on a sliding scale. At CHI, generations of families still trust the same excellent care as the generations before them.

Can CHI help me enroll in a health insurance plan?

Outreach Specialists are available at all CHI locations to assist with enrollment in Medicaid and the Affordable Act Health Care Marketplace. To make an appointment to enroll, call 305-252-4820.

What information is required to access services within the CHI system?

If uninsured, to qualify for a sliding fee classification you must provide your address, family income and proof of identification. If insured, please bring your insurance card.  Most insurances are accepted.  

How can CHI afford to offer quality health care at reduced rates?

CHI receives a portion of its funding from federal, state and county governments specifically to provide services at these reduced fees to people who need them.  These funding agencies include the Florida Department of Health; Florida Department of Children and Families; HRSA, Bureau of Primary Health Care; and the Public Health Trust of Miami-Dade County, Florida.

Make An Appointment with Community Health of South Florida Inc.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.

How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
CHISouthFL.org
Address: 10300 SW 216th St.
Miami, Florida 33190
United States
info@chisouthfl.org
(305) 253-5100
Last Edited on 2017-02-18

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